Head of Process Optimization and Projects Department

Bulgarian Development Bank (BDB) is a credit institution 100%-owned by the Bulgarian state. Established in 1999 with main focus to support small and medium-sized enterprises, BDB is among the top four Bulgarian banks in terms of credit rating, rated “BBB” with a stable outlook by Fitch Ratings. It is the only Bulgarian bank that in addition to direct financing, provides resources through other credit institutions. 

Currently we are looking for a seasoned professional for the position of Head of Process Optimization and Projects Department. The incumbent will drive business process management initiatives throughout the organization by maintaining the process inventory, identifying and analyzing areas of improvement, and redesigning processes focusing on digitalization and supporting business and operations strategies. 

In this role you will manage key performance indicators around operational efficiency with regular monitoring and reporting to key stakeholders. You will be responsible for the end-to-end management of multiple projects, helping to drive the execution of strategic business initiatives across the BDB Group.

Key responsibilities: 

  • Apply Business Process Management techniques to clearly identify, understand, assess and communicate business needs to enable the design and implementation of new processes and process improvements;
  • Drive initiatives/projects using a structured project methodology, and present analysis, solutions and business cases to senior management;
  • Continuously analyze, review, and redesign functional processes to eliminate variations, remove non value added activities, waste, bottlenecks and delays;
  • Coordinate with cross-functional teams including business, operations and control functions to develop business process requirements;
  • Define metrics while designing/redesigning processes and monitor their performance against agreed targets;
  • Develop and maintain the process inventory that will be used as a reference for prioritization, controls, integration and communication, preparing of test cases, training documents, etc;
  • Oversee the digitalization of processes following prioritization and agile delivery methodology;
  • Be responsible for the smooth integration of changes/new business processes to minimize service disruptions;
  • Lead key strategic initiatives end-to-end by tracking deliverables, updating project plans, proactively tackling obstacles, and holding team members accountable for executing on plan tasks;
  • Partner closely with key leaders to ensure alignment with project goals and objectives;
  • Collaborate across all functional areas to understand and communicate results, monitor outcomes, obtain buy-in and provide frequent updates to all executives and stakeholders;
  • Establish relationships and negotiate with external project stakeholders (consultants, solution providers, service providers, business partners, etc.) by representing the bank's interests in the most professional manner;
  • Stay abreast with the latest trends in financial services and develop in-depth knowledge of business activities to enable effective functional and technological recommendations, and implementation;
  • Coach team members on process improvement methodologies and tools as required.

Job Requirements: 

  • Bachelor's degree in Banking, Business, IT or related fields;
  • At least 5 years’ working experience in similar field and in a managerial role;
  • Experience in business process analysis techniques and modelling tools;
  • Experience in Project Management is a plus;
  • Excellent problem solver and critical thinker who can synthesize information, ask insightful questions and spot trends, and possesses the ability to effectively collaborate with team members;
  • Ability to work under pressure and meet tight deadlines;
  • Self-starting, energetic leader who elicits the respect and trust of partners and stakeholders;
  • Excellent verbal and written communication skills; experience presenting information in differing degrees of detail and form depending on the audience.;
  • Strong executive presence and interpersonal skills, with the ability to partner across business lines and interact with and communicate to all levels of the organization.

We offer:

  • The opportunity to learn and grow with us;
  • Be part of something bigger than a typical commercial bank, namely the Bulgarian Development bank group which offers the widest financial products portfolio;
  • Competitive total rewards package;
  • Collaborative environment both in terms of senior management and peer professionals

If you are interested in this position and wish to apply, please send your CV and cover letter to

Confidentiality is guaranteed and the personal data provided will be stored and processed in accordance with legal requirements. Your personal data will be used only for the purposes of selection and will be stored for 6 months after the end of the competition.

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